Refund Policy

Last updated on 17 November 2021

All customers are entitled to request a refund within 14 days of receiving the download link. Please note that in the case of a refund, the customer can not use the template anymore and the license it is invalidated.

• Non-delivery of the product: due to some delivery issues a customer might not receive the purchased product. A customer’s claim for non-delivery should be submitted within 14 days from the date that the order was placed, otherwise the product will be considered downloaded and received. Please note that in the case of a refund, the customer can not use the template anymore and the license it is invalidated.
• Product not-as-described: Clear evidence must be provided proving that the purchased product is not as it was described on our website within the minimum legal guarantee time frame. Please note that in the case of a refund, the customer can not use the template anymore and the license it is invalidated.
• Major defects/faulty product: The product is provided as it is. According to EU consumer legislation, in case that major defects are discovered in the minimum legal guarantee time frame, you are entitled to a refund. Please note that in the case of a refund, the customer can not use the template anymore and the license it is invalidated.